Lancaster Smiles Family & Cosmetic Dentistry Pc

Sanjeewa Senadheera 9 months ago

Be careful when you make appointments for cleaning with Lancaster Smiles. I do have dental insurance through MetLife. MetLife provides two cleanings for a year. In 2024, I had only one cleaning, and Lancaster Smiles could not accommodate a date within the same year to have my second cleaning. So they gave me an appointment on January 2, 2025. In 2025, Lancaster Smiles made me two more cleaning appointments (altogether 3 for the calendar year 2025). I did not know that I had two previous appointments before having the third one in November. As a result, the third cleaning was not fully covered through my insurance, and I got a bill for $188. They said that it is my responsibility to pay. I believe it is not acceptable, and I am not happy with the situation. Based on my experience, other doctors' offices mention upfront if your visit is not covered. So, be careful!

Kelly Blake a year ago

Very cozy office and staff is super friendly. Danica did a great job on my cleaning. Dr funk is also friendly. Love the atmosphere

Heather Schnader a year ago

I always recommend Lancaster Smiles. Dr. Funk is terrific--doesn't oversell or pressure you into treatments, is kind, does solid work, doesn't rush you, and is overall a good egg. Lisa, the office manager, is wonderful. Deb is an great hygienist--my son loves her as well--she is gentle, has an impressive memory, adapts to each patient. In fact, the entire staff is very customer-focused, positive, empathetic. Yes, they might not participate with every single insurance, but they do work with the majority of them and I find their costs reasonable. Again, they don't oversell, they aren't concerned with flash (which in other practices leads to high overhead that you end up paying for), but they do focus on up-to-date best practices for your dental health. They're very responsive when you call or email with any concerns and genuinely seem to care about you and your family.

Sandra Amador 2 years ago

I just moved to Lancaster and Lancaster Smiles were super welcoming . I wanted to get my teeth cleaned on a certain day and they told me they did not have availability but will call me if anything changed . Lisa kept her word and called me immediately when there was an opening. So thankful ! The location is welcoming atmosphere and clean . They offer coffee and water while you wait . Even have dairy free creamer which I thought was nice . Danaca did my cleaning . She is super friendly and funny . She made my cleaning a 5 star experience. Will definitely recommend to friends and family 💙

Ella Murray 4 years ago

Dr. Funk has been my dentist for many years, at his previous location and now here. Dr. Funk and all his staff are most courteous and caring and do their best to make your visit be the best it can be! I trust them to do the best whatever needs done and they always have. I would recommend this practice to anyone who is looking who to go to.